Success comes from determined development and an uncompromising attitude
The urban development of tomorrow requires sustainability, enthusiasm at work, courage in development, a results-driven approach and open collaboration. These are the values of SRV, a pioneering and innovative construction company providing end-to-end solutions. SRV encourages its personnel to participate in developing the company into a workplace of the future, where everyone is a top expert in their own work.
For nearly 30 years, the company has called this common way to operate the SRV Approach, in which project development, design and engineering, and construction are combined into a functional whole. The implementation of various project phases is flexible and they may overlap. SRV assumes overall responsibility for the completion and management of the project.
“Management is in the company’s DNA and it is what our employees get to do, as almost every role includes a management aspect. This means the ability to successfully manage not only one’s own work but also projects, design and engineering, and even a construction site. In our experience, it is very motivating to get to manage creative projects and participate in implementing them. This is one of the reasons SRV has such enthusiastic employees who enjoy their time at work,” says Pirjo Ahanen, SVP, Human Resources.
Self-conducted survey no longer promoted development
In 2015, under the leadership of the new President and CEO Juha Pekka Ojala, SRV started to update its strategy and build management and operating principles that would ensure the company’s right direction and success in the future as well. The employee survey model used by Corporate Spirit was more than suitable for the company in the new situation.
“The normative benchmarking data, in particular, has produced significant added value in terms of understanding and utilising the survey results.”
“The surveys we had carried out ourselves no longer met our needs in terms of developing the company in a business-oriented way, and they were too laborious. We wanted to compare the results with other Finnish organisations. The normative benchmarking data, in particular, has produced significant added value in terms of understanding and utilising the survey results. In addition, we now know for a fact that our development measures are targeted at the right things,” Ahanen says.
Ambitious goals enable success
The vision of SRV Group is to create the best customer experience as a constructor of urban town centres. This can be achieved by meeting three strategic objectives, which are the best customer experience, the best profitability and the most attractive employer in the industry. The HR department particularly wants to develop SRV into an attractive workplace, where even young talents enjoy themselves and want to participate in developing operations.
“We also want to invest in young employees, as they are more demanding and expect genuine career development, new challenges and more interesting projects. We are planning a new perspective for developing our personnel’s competence and leading top experts. This can be seen in many daring and unprejudiced projects we have carried out, such as REDI (the centre of Kalasatama) in Helsinki and the Central Deck and Arena project in Tampere,” Ahanen sums up.
Employee survey secures a sense of direction in development
From the beginning, SRV had the need to utilise the employee survey as a development tool that would provide a strong link to monitoring and measuring the company’s strategy. “Measuring and developing the engagement of our personnel comes naturally to us. Cooperation with Corporate Spirit has met our needs through a new kind of research and development concept which we can make excellent use of in securing our strategic direction, among other things,” Ahanen says.
“Cooperation with Corporate Spirit has met our needs through a new kind of research and development concept which we can make excellent use of in securing our strategic direction.”
“The excellent results of our employee survey and the Finland’s Most Inspiring Workplaces recognition took us completely by surprise. We knew we were an interesting company and successful in our industry, but it really sunk in when we saw the benchmarking data,” Ahanen says enthusiastically.
The employee survey showed that SRV’s strengths include supervisory work, efficient decision-making and investing in well-being at work. SRV genuinely recognises the importance of each and every employee in achieving results. The survey is regarded as an important means of developing the company’s operations. The results were so good that even the more challenging areas were above the benchmark. The most significant of these were the smoothness of communication and cooperation in the working community.
Employee survey results as part of the company’s growth story
SRV has linked the overall results of the employee survey to the strategic objectives of the company’s management up to 2020. Furthermore, the results of the employee survey have already affected the performance-related pay of supervisors for a few years. This is a suitable incentive and has been received positively.
“We want to invest systematically in supporting supervisory work and training our personnel, as skills development is one of our key strategic development objectives.”
“We have been very impressed with Corporate Spirit’s employee survey concept and its indicators that make operational monitoring and development a bit easier,” Ahanen sums up.
Going forward, SRV aims to continue solidifying the utilisation of employee survey results in units and support the development of supervisors. “We want to invest systematically in supporting supervisory work and training our personnel, as skills development is one of our key strategic development objectives,” Ahanen says.
“Becoming one of Finland’s most inspiring workplaces has inspired us to develop our employer image even more. Success comes from determined development and an uncompromising attitude. We want to be the best at everything we do, and communicating that is not difficult for us. We are proud to tell people about our innovative, inspiring and dedicated working community,” Ahanen concludes.
SRV is an innovative construction company that provides end-to-end solutions and assumes customer-focused responsibility for the development, construction and commercialisation of projects. SRV operates in Finland in the Helsinki Metropolitan Area, as well as in the growth centres Turku, Tampere, Oulu, Jyväskylä, and Joensuu. SRV also operates in St. Petersburg and Moscow, and in Estonia. SRV Group had a revenue of EUR 719.1 million in 2015. The company has approximately 1,000 employees.